GDF Worker Network
This comments section
is for the posting of
GDF Worker Comments
02/27/15: CEO Ginni: "I'm a
big believer in lessons learned. Constantly with the team we go over why, why,
why? What did you learn and what would you do different, right? The only bad
mistake is a mistake you don't learn from," she said.
Read more: http://www.businessinsider.com/ibm-ginni-rometty-learns-two-lessons-2015-2#ixzz3SuoMCCGw
Ginni: I thought the GDF's use the "Five whys" from Mike Daniels blueprint
from Toyota on how to run the GDFs. So , where DID the other TWO WHYS GO Ginni?
You are in denial, Ginni. Maybe mad since you are consistently doing the same
things (RAs) and hoping for different results. You do not have the answers and
are not in the CLOUD but in the FOG since you don't ask and look at the WHYS
enough! Wake up Virginia..you should go to GDF training camp now and maybe 'learn'
02/20/15: Any other GDF affected as badly as
Dubuque in the RA? East Fishkill? Toronto (Ontario, Canada), Columbia, MO?
Alliance reply: Columbia had 100 workers terminated.
02/18/15: I am still in severe Denial..... Q:
Where is the nearest IBM GDF SGA Meeting tonight? <SGA - Support Group Anonymous>
02/15/15: Dubuque GDFers: How outraged R U????
IBM has broken EVERY promise made to U! Show IBM where they can shove their
BS. If they are doing the time and work breakdowns refuse to comply. They are
just using any data collected against you. -Dupuked-
01/02/15: When is IBM going to sell off the POS
tool Rational TSRM and it's step child, Maximo? I guess since it is all one
big POS that even IBM WATSON can't figure out how to keep it running as a problem/change
"system" no one wants to even risk a bid of a $.01 on it! -irRATIONAL-
12/03/14: I left IBM in the summer. It was unbearable
in the GDF. I moved to a different company and it is like night and day. For
those who are looking for a job stick it out and get out. THe grass is greener
on the other side. P.S. the job that I started at got outsourced to india and
the job that I was at is now getting outsourced by the end of the year. Sinking
ship indeed there is no looking up. -nobodyspecial-
11/25/14: IBM is hunting. Hunting for resources
to target for an RA. Don't be a turkey this season GDF folks: join the Alliance
and take the stuffing out of IBM! -GDF'ed-
11/20/14: GDF employees say hello to Mr. Jetter
who has been promoted to your new Sr. VP. Nice for him but not nice for you.
Just hang on for the ride (instead of joining the Alliance; which is the ONLY
thing to do!) and you'll find out your fate. "Meet the new boss; same as
the old boss". The same old song plays. -Won'tGetFooledAgain?-
11/16/14: The silence of the lambs here is deafening.
RAs are a coming and what are GDF'ers doing about it? -HannibalLechter-
10/21/14: GDF'ers: Ginni says your EMPTY CALORIES.
Better take heed and stock up and eat your Wheaties if you don't join the Alliance.
Join the Alliance before your sold off or worse RA'ed en mass.The Alliance knows
your not empty or 0 calories. You are much more. We need you all to join us!
10/17/14: Hey GDFers: Tell your FLM or better
yet your DPE that the change you announced yesterday to your UNIX login banner
with date of 10/16/14 has been changed to 10/20/14. See what happens. IBM has
basically done this to it's stockholders by moving the 3rd QTR 2014 financial
accounting announcement. -GDF'ed-
10/04/14: GDFers: you have a sev. 1 problem every
day to work on and close. It is not a tickey in Maximo or TSRM. If you don't
what it is then maybe if you lose your job you finally will figure it out what
that sev. 1 problem is! -IBMUnionYES-
09/14/14: GDFers: you will not get fired for
contributing to this board. Don't be scared. -GDF'ed-
Alliance reply: Apparently your comments do not get many responses. It's been
nearly 30 days since your last comment. The obvious answer is that morale is
rock bottom and no one cares enough to speak out or fight back. However, Alliance
DOES appreciate your support and inquiries. Thank you.
08/20/14: Reality to
GDFers; Is there LIFE out there? I am trying to listen. -MrFripp-
07/17/14: GDFers: do
you enjoy the IBM IT sweatshop delivery model and the uncertainty each day you
got to work and each problem ticket you might get dumped on or directed to you?
Do yourself a favor and get a contract and get some order and sanity in your
work life! Do it by joining the Alliance before the next IBM knee jerk RA or
further, yes, further, cost cuts the GDFs will undoubtedly see.
07/09/14: Are their
any GDFer willing to join the Alliance? What R U afraid of or waiting for???
The GDF is the Webster definition of an IT sweatshop no matter where you work.
you know when your time is to go? Join the Alliance before it is too late!
06/17/14: How is the
mood in EFK GDF with the threat to move the EFK 300mm fabs to GF? If they move
the fabs do you fear you will be moved out or transferred to another GDF?
Alliance reply: Apparently your curiosity does not get many responses. It's
been nearly 30 days since your last comment. The obvious answer is that morale
is rock bottom and no one cares enough to speak out or fight back. However,
Alliance DOES appreciate your support and inquiries. Thank
GDF'ers: R U listening? U can't be under a gag order or R U? -curious-
How's MAXIMO and TSRM working or not? Are changes having to be
re-opened and approved again and again since the approvers have been RAed? Do
you have to use a Time Management Tool again to try to justify what you do?
GDFers: Get off that sev. 1 call now: join the Alliance!
GDF Parking lots? Hah! That's a good one. We either park on the
street and feed the parking meter every couple of hours or pay a monthly fee
to use one of the local city ramps and walk to the office. -anon-
04/30/14: To all GDFers:
Why, Why, Why, Why, Why?...don't you join the Alliance!? -CarsRnotServers-
04/29/14: I spent 8
years of my life as a loyal staff of IBM Regional Contact Centre. The first
3 years was great, until GDF kicks in. Life after GDF was hell to me. GDF causes
a lot of dissatisfaction and job were streamlined and leveraged accross account.
Staff were pushed to thier maximum. Now, looking back on it, there is no doubt
that GDF has failed. An advice to the management, buck up and listen the people
you are working for, not the results. Idiot! -Anonymous-
04/23/14: R the GDFs
on their way out in the USA? I hear the GDF parking lots have more and more
spaces left now...guess the contractors have all left? -GDF'd-
04/18/14: -billy- I hear
ya! I think some GDF contractors not furloughed are going to get their
contracts (ahem, IBM purchase orders (PO)) prematurely terminated due to the
pathetically poor 1st QTR 2014 results. -nostradamus-
04/14/14: got told
10 more days of furlough for 2nd quarter. After 10 in the first. poor ibm must
really need the money! BASTARDS! -billy-
04/12/14: Have we done
that TMS (Time Management System) tool recently? Sounds like the Cogentiva project
from the recent 2 season HBO series called "Enlightened" by Mike White
with Laura Dern. Once IBM GDF management and higher ups gets the data are you
gonna be needed anymore as a System Admin or a Green Teamer since they would
say you are "distracted" with your time and productivity?
03/30/14: Is EFK GDF
safe or moving to POK? Heard the layoffs were delayed due to some possible fab
sale rumour there(?) -GDF'ed-
03/08/14: People RA'd at Dubuque GDF. Even former
site 3RD Line Manager"retires". His last day is the same as the RA'd
03/01/14: How many in the
GDFs got wacked in the RA? -Curious-
02/19/14: T minus 10 and counting to 2015 GDFers...it's
02/13/14: GDFs are cost overhead. IBM would sell
or vend out the GDFs in a micronanosecond if they could. That means the GDFs
will always go to lower cost areas and any competitively paid personnel will
be removed. GDFers: your end is in sight unless you do something about it and
join the Alliance ASAP and get a labor contract. -GoshDarnFacts-
Anyone in IBM GR India get RAed in GDF? I pray in solidarity you all make out
alright no matter what. -curious-
02/07/14: I feel so sorry that the GDF model
is not and has not worked. I felt it was great idea but the execution left so
much to be desired. I had managers that were great and a few that were simply
not up to the task. I am glad I left when I did. Pay was not equal to the work
and stress levels. Best wishes to all, learn as much as you can. Be a sponge
and learn all that IBM can give then find your dream job somewhere else. -Samson-
01/31/14: How many subcontractors are in the
GDFs now? Has to be a majority, right? -curious-
01/24/14: Drop off your sev. 1 call and tell
Lenovo to handle it if it is x86 hardware issue. -SamA-
01/23/14: I think we all are toast in the GDF
here in the USA now with the sale of more IBM hardware to Lenovo. The GDFs will
just offshore quickly to Beijing and Shanghai... Roadmap 2015 is Roadkill 2015
for sure now. -Dupuked-
01/16/14: Is there an uptick in sev. 1 Maximo/TSRM
tickets callouts? Is Mike Daniels successor making changes or not doing anything?
Is the GDF model finally a failed experiment? How is life in the GDF? Anyone
out there? -curious-
going lately at the Global Disaster Framework sites? -curious-
Mega Scrogged: Did the DBQ Site Exec send out
a Lotus Notes e-mail to everyone during 12/24 in the early PM wishing a Happy
Holiday? Or at least your FLM did? That would mean it is time to stop working
and "go home". When I worked at IBM multiple managers would tell me
to pack up, say, maybe no later than 2PM. When I was non-exempt I even got paid
for 8 hours. Guess those days are history or extinct? I guess since employees
are resources in IBM and not even associates (Walmart), you can't give them
anything tangible anymore.. LIFE@IBM IS NOT GOOD.
So the DBQ Site Exec announced that we can work from
home on 12/24 or 12/26. That is our XMAS gift from the company this year-no
nice holiday team dinner, no $100 bonus check-no $50 WalMart gift card-not even
a flippin frozen turkey! BFD-we can, sometimes quite easily depending on mgmt,
work from home anytime with no OT pay. This is a Happy Holiday?
Comment 12/03/13: Please
be aware that individuals filing complaints against IBM in Dubuque may face
frivolous criminal charges being brought against them by the Dubuque County
Attorney's Office. IBMers should not engage the Dubuque Human Rights Commission,
instead, file directly with the Iowa Civil Rights Commission, and/or Equal Employment
Opportunity Commission. All complaints should be filed with State and/or Federal
authorities, DO NOT ENGAGE THE CITY OR COUNTY OF DUBUQUE, IOWA. A racketeering
investigation is pending with the FBI, Iowa Code § 730.2 grants triple
damages for any employee who has been blacklisted in such a manor. Furthermore,
it has come to my attention that IBM may be using their contract with the USPS
to block mail sent from government agencies to complainants. If you have filed
a complaint and are now not getting mail, file a complaint with the Postal Inspection
Service and have your mail sent to a private P.O. box. -They like
to play games-
Of course people are afraid of IBM management retaliation. Many
of us like me spent all I had to relocate for a POS company. I hear negative
comments every day from people that work in Dbq. -Mino-
Comment 10/23/13: Round
table one of the 2nd line managers called us the India of Dubuque... wow! This
place is horrible, the pay is obnoxious and the work is really a joke. I'm hoping
I'm RA'd before I decide to leave, and plenty ppl have walked out of this place
just fed up and hey you can't do any worse than this hell. Only way to move
up is if you are rubbing elbows or other parts with ppl or married to them.
Skill is not a winner here. -Let_the_countdown_BEGIN-
Comment 10/23/13: GDFs:
are you still out there? No one commenting about what is going on now?
GDFers are scared. They are going to lose plenty of jobs. Maybe
that is why the lack of comments here? -GDF'd-
I've noticed that the posts on this site have really ground to
a halt. Is this because the employees left just don't care what is happening
at IBM? I could see a general discontent before I left a few months ago. It's
nice to work at a business where people don't want to watch the company they
work for burn to the ground. -Glad_To_Be_Gone-
the Dubuque GDF. Iowa state law demands employees who are on-call/standby be
compensated. Keep in mind that the customer has already been billed the standby
pay premium in their contracts with IBM. Yet the rumors are spreading around
that the standby pay will soon come to a stop, hence breaking Iowa state labor
laws. Standby [11 IAC 53.9(3)] http://das.hre.iowa.gov/html_documents/ms_manual/05-25.htm
salary and hourly doing the same work This is what caused IBM
to "settle" a class action law suit...back in 2007? 2008? whatever.
It's what caused a lot of employees to lose 15% of their pay. I would consult
a lawyer because there *IS* some legality behind it based on the past actions.
working4free: In absence of a written contract spelling
out your job role and activities, ask IBM HR (good luck) why. You could contact
your US State Department of Labor and inform them of this. Be sure to document
your observations. If I recall IBM had to "remix pay" by moving salaried
employees to hourly employees based on job titles to comply with FLSA law. So
obviously IBM has not done a good job of complying with it still! Many feel
IBM pushed the envelope with the US Government saying the FLSA law is way outdated
so IBM could justify the dumb down of their employees' USA wages. The GDFs are
a prime example of the practice and abuse of dumbing down wages which your certainly
all too aware of. -tick_tock_or_not?-
I'm using the furlough to find another job than the cesspool I'm
currently in! -GDF'ed-
08/12/13: Please advise
if it is legal to have both salary and hourly system administrators performing
the same job function. The pool I work in is setup this way and it causes a
lot of friction -working4free-
Alliance reply: Absent a union contract that would spell out job responsibilities
and how you are paid, yes it is legal.
If you are a W-2 IBM contractor and are furloughed more
than one consecutive week of work (e.g. one week and one day), file for UI.
You may even get one day of UI benefits or at least get your "elimination,
un-paid UI week" credit. In many US states you are qualified to received
benefits since you are an "at will" of IBM contractor and "no
work = no pay and no benefits" W-2 employee. -Advice-
You mean to tell me IBM has HOURLY non salaried 24x7 workers
working on my contract? These folks can shutdown my servers and if on UNIX can
issue an "rm * fr" and wipe out all my files if inexperienced or untrained???
They promised me ONLY band 6,7,8 would work on my account! So I felt I can trust
IBM with EXPERIENCE with salaried level employees. I can't sleep good tonight
now.. IBM, what's the deal? Come clean to me. -IBM_Customer-
Let your IBM customers know you are paid as an HOURLY
worker and are not allowed to work OT even as 24x7 support even if you are band
5 or less. Systems Administrators in the IBM GDFs should be at least band 7.
You can shutdown, rebuild, and install servers and DBs (Windows, AIX, RedHat,
Solaris, DB2, Oracle, etc.) That don't sound like and hourly worker to me!!!
You have intellectual power! You are PROFESSIONALS people and need IBM to recognize
IBM GDF = Global Delivery Fallacy No wonder Mike Daniels
retired and reaped his million$! -GDF'ed-
I left DBQ GDF in April. In my group FLM was actively
encouraging Band 7's to quit IBM -- everyone who left was replaced by a Band
4. Now there's only a handful (<5) of Band 7's. I have to laugh tho, I was
the only one who knew how to handle a specific install at the customer -- boy
IBM sure saved a lot of money by getting me to leave. Just another example of
why customers will abandoned IBM in droves as part of Roadkill 2015.
More job cuts happening in Boulder Global Delivery Framework.
Contractors will be effected this go around around and be notified July 31st,
their last day! IBM regs will be hit a little later. Happy to be on my way out...
Anyone hear of contractor furloughs in the GDF for those
contractors not already axed? -GDF'd-
-GlobalDeliveryFarce-: "Is their life out there?" I
remember being at a King Crimson concert in the early 1990's and Robert Fripp
made that same remark! Then all of a sudden the audience came alive. Why can't
you GDFers respond the same? -Crimso-
GDFers: Is their life out there? Or are you all too busy working
on your tickets using those TWO stupid problem and change management apps. Maximo
(Minimo(!)) and TSRM that lack all navigation and an automated change and problem
approval process? -GlobalDeliveryFarce-
RA in Columbia MO GDC. No firm numbers yet, or in what pools,
but rumor has it that its going to be 10. -anonymous-
Anyone in any of the GDFs get the RA today
I am so sick and tired of this company and my useless management
staff. The GDF is such a joke and an awfull working encironment. The pay is
crap. The work is a joke and management servs no purpose but to cover thier
IBM in Ireland... Contractor.. Don't do it..
It's a TRAP..! -John doe-
GDF's North America are now toast: You are not
allowed to make profit and don't make revenue. Ginni will swing the axe like
a Clayborn sword. Wonder why Daniels left? He saw this coming. -GDF'ed-
Sounds like East Fishkill GDF will see IBM employee
job cuts announced before end of this month. A slew of contractors have already
So much for IBM's promise that it was committed
to the GDF in Dubuque? So the other GDFs better watch their backs very closely
now. Costa Rica (remember the "welcome wagon" from the other GDF personnel
for them?), Brazil, and even Chile might be the GDF hotbed by 2014. -Depuked-
Hey -DBD GDF-: Most people here are
saying IBM is not staying past 2014 at the Roshek building. This coming from
business insiders in DBQ. They never signed the additional 5 year option on
their lease. Time will tell..... -Anonymous-
The DBQ GDF has just started to lay people off
and the center is going to be no more in 5 years. People have been getting to
go packages for the past 5 months. -DBQ GDF-
EFK GDF has has contractor cuts. All contractors
remaining can't work over 36 hours a week. So much for being on call this weekend
and being available for most of the next week. Sev. 1's assigned to me as a
jazzer will have to be reassigned or something. My poor IBM client customers!
What a way to run a business model into the ground :) -GDF'ed-
No wonder Daniels left. His train set
has derailed. Now can the GDF ever get back on track? -GDF'ed-
Yes contractors lost 4 hrs a week. At $55 per
hr that still comes out to $3,960 every 2 weeks. Average hourly wage in Dubuque
for perm IBMer is $18 for the same job. Contractors are making $2,520 more every
2 weeks than the IBMer is. I think the contractors can handle the 4 hr cut.
What about the moron making $18 per hr after spending close to 3 years in Dubuque?
I have had to train some of those contractors, they are not $55 per hr admins
trust me. One of them did not even know what a host file was. And they wonder
why company morale is so bad. -Anonymous-
Job cuts under way. Contractors and regs will
be hit in the GDF Happening now and next week. Contractors Will be required
to work 36 hours a week going forward. -getting out-
To everyone in GDF thinking you will get a non-GDF
job after you hit your 2 years in GDF or whatever the time limit is now. Here
in Columbia that has been accomplished by an entire 2 people and shows no time
of increasing any sooner. That is if the waiting period won't be increased again
(it was less when the center opened) Managers will block even the simplest of
internal to the center job transfers, I read once on here that once you are
in GDF you will never get out, it seems to be more true everyday.
The laughing stock comment is spot on. Can't say I've heard of people being
re-hired as contractors in Columbia but I'm sure it's happened. The latest idea
is this "TAMeSSO / GIAMA" project. Though this has been in the works
Mainly instead of having a normal username + password to access the servers
you need to create X "reusable" IDs while the tool "injects"
the username and password in, sounds like a timesaver right?
Everyone who has heard of this project including the people implementing it
on the ground level know it is a laughing stock. Every team has found some way
in which it will destroy their productivity because the tool will only support
connections in certain ways.
Are you a UNIX admin who likes to use multissh to log into 30 servers at once
to cut down your workload? - UNSUPPORTED, you now have to log into each server
manually increasing the workload exponentially. Other teams have it worse as
they will lose very important job functions, but IBM doesn't care they just
keep going on and on about how much money it will save in onboarding costs.
(Remember the Awaiting Account Assignment Claim code?)
Everyone just hopes that they will not be the team who cannot access their accounts
systems when the entire ITIM tool falls over during a sev1. Which it inevitably
will, we all know how IBM can't even keep ISM dispatch running for more than
a week straight. For other news from Columbia they are starting a new concept
of"Single account pools" for some of the heavier FTE accounts instead
of segmenting the work all across the building a single pool will be created.
Therefore in the pool will be the project managers, exchange admins, etc and
they will only work on that single account. Overtime has also returned for all
pools after the freeze last year. But many overzealous managers are going to
great lengths to hide that from their teams and still denying requests instantly.
After all what's the point of actually managing a team when you can just pad
your own PBCs? -Columbia'd-
to ex-GDFer: it has become more of a laughing
stock than anything. The roundtable discussions are my favorite. Trying to watch
a second line manager tell you that you that the contractors are not making
3 times your salary when you know darn well that they are because you are friends
with most of them. Looks like some IBMers are opting to quit for 30 days then
get hired back on as a contractor at fair market value wages. (Another thing
the SLM's are denying in the roundtable meetings) Can only laugh at this point.
GDF runs too top heavy. I have never seen a place
that needs so many managers and leads per account. 7 non-priv users giving orders,
2-3 priv users doing the actual work. Guess who is getting paid the least? My
opinion is to clean house in the GDF starting at the top, they would save a
bundle. Or continue with the same business model and lose money every year.
And it's also funny to see that the "Blue Coat" security is only installed
on the priv users workstations. In other words, the leads and managers can surf
the web all they want. What else they going to do all day? Look at cirats that
are past due? Close em then you useless tools, quit bothering a sys admin with
BS biotch work. -marymoon-
How is the GDF now post-Daniels? East Fishkill,
Dubuque, Columbia, etc.? -ex-GDFer-
Gotta luv that HBO show "Enlightened".
Remember that Time Management tool? Cogentiva? Gotta like the Abaddon Industries
management. IBM management? Sounds like life in the GDF. Wonder if IBM and other
corporate giants had anything to do with HBO cancelling plans for this comedies'
third season? -anonymous-
"These three mouskeeters" Gotta give Mickey
the Mouse club more credit for civility than these (ex)executives. Maybe you
meant musketeers. It is more fitting, eh? -anonymous-
PBC's are in, with the required 40 hours of training for the
year. There is no way we will have that time for that, and at the end of the
year it's going to be counted against us. -Little fish-
The GDF's have to be one of the most toxic work environments
I have ever seen. Overworked, under-payed and way way way way way way over-processed.
Drop the attitudes FLM's, you are pretty useless to the entire division and
you know it. Pay the backbone what they deserve already instead of getting mass
extraction for the least amount of money. It will hurt you in the long run if
you keep trying to operate like this. -toxicavenger-
These three mouskeeters can't get their schedules straight!
Never could when in IBM and never will. Typical IBM (ex)executives. Waste a
lot want more. And Ginny's gotten her green jacket. Palmisano deserves a green
straightjacket. Akers deserves a bit less criticism or ire since it was largely
the folks under him, like Palmisano and Rommetty, that started IBM's downfall.
Maybe they are celebrating Mike Daniels riding off into the global sunset?
Earlier this week 3 IBM corporate jets at Augusta,GA airport.
Former CEO's Palmisano, Akers and Gerstner along with current CEO Rometty had
dinner at Augusta National. Not a real good use of company funds, especially
when employees get no raises and more layoffs coming.. At lest they could have
all used the same jet! -Anonymous-
IBM becomes a relic of a USA corporation by 2025. Profits with
little, if any revenue, is not sustainable. -nostradamus-
columbia'd: the same exact stories used to run in Dubuque.
Truth is IBM never hit their mark and still receives their tax breaks. Another
line of crap is average salaries. The only way they hit $27 per hr is because
there are SDM's making 6 figures. The majority are making $14-$20 per hr. If
you dont believe me, go ask em. Telegraph Herald in Dubuque had the nerve to
put Average Salary $46,000 in bold type on their front page. Not the case even
after 2+ years there. IBM is becoming a laughing stock company to work for.
Resume padding at best. -jerrysignfeld-
One of the local TV stations in Columbia recently did a story
on how many people have been hired at our GDF center. Honestly it is pretty
terrible reporting but it does hash out the average wage. (Average not Median)
But then again maybe I think it is terrible reporting as we all know what really
goes on inside which should be reported on instead. -Columbia'd-
Stay away from GDF if you can. We have more people making reports
on change control dates and times then actual workers. The hire the locals to
create very pretty reports full of bad data. -Little fish-
hey manny, I am surprised city data forum even kept that post
active. The moderator is a real PITA and removes anything posted that resembles
true. I had several posts removed regarding IBM and was not even close to as
brutal as the segment you posted. -hero4hero-
-GDF'dup- Repeat after me: Roadmap 2015 Roadkill 2015.
If you think IBM cares one bit about Dubuque or even Iowa. THINK TWICE.
Mike Daniels must have known what is going on. And for awhile
in Dupuke. So it's da-dit-dat-dit-so-long GDF folks for him! No wonder he is
retiring before that ^%$# hits the big circular fan. -GDF'ed-
To: -ExIBM43-, wow did you hit the nail right on the
head. This is exactly what goes on still. It's a joke to most and most are looking
to get out. The morons who bought homes here are the ones still kissing arse
because they are stuck in dapuke. The complete nepotism that goes on there is
a disgrace. I have no respect for anyone in that building anymore.
I left IBM Dubuque just as 'Wave 2' was beginning. Fortunately,
my group was a part of a different division and was not subject to the GDF methodology.
Those groups that were 'GDFs', however, suffered substantially. Here is some
of what I witnessed:
1. Overtime was frozen.
2. Contractor laptops inauspiciously stopped working towards the end of the
pay period - consequently after they had worked substantial overtime. They were
forced to turn their laptops in to the Help Desk and go home for the day, losing
all the hours for the day or days their laptop was being 'fixed'. So the overtime
hours that they did work were credited as regular pay.
3. New employees with less experience sometimes making 15k more a year than
their counterparts who had been there over a year.
4. Female employees entering relationships with higher ups and being promoted
to team lead positions.
5. Managers hiring friends and family members to their teams as highly paid
contractors, and signing off on all overtime requests.
6. Account focals who would not distribute work tickets to other team members
on the account - and then put in 20+ hours of overtime to close these tickets.
When, if they had properly dispatched the workload to the team members, the
work would have easily been completed within the 40 hour week.
7. Employees being given 5+ accounts to manage closing 300+ tickets per week,
while high paid team members (that were usually family members of the manager)
whom were called 'specialists' were only required to work on 'high level tickets'
matters. Not suprisingy, these 'High Level tickets', were primarily for monitoring
- so the 'specialist' essentially got paid for staring a screen and submitting
stats on an excel sheet once per hour - which honestly took no more 5 minutes
to do, effectively working less than an hour a day and ofcourse being paid for
the full 8 plus overtime, if after hours monitoring was deemed to be 'critical'-
(ofcourse the decision was left up to the 'specialist' where or not it was critical
or not - so i`m sure you can imagine it ALWAYS was, and they would often claim
20+ hours of OT which was approved without any review). -ExIBM43-
-wundering-: I know in Dubuque we
are still hiring, but they have no signed the additional 5 year contract extension
to stay here. Kind of hoping they don't renew. I would rather see some of these
managers and leads out of work -GDF'dup-
Mr. Daniels is cashing out: http://finance.yahoo.com/q/it?s=IBM+Insider+Transactions
I bet the GDP pays less than his stock award cash out in the
01/25/12: Does anyone in the GDFs get a PBC
1 or have a chance for it other than the management? -Debuked-
01/15/12: Anyone told they have to go to Columbia
to keep a GDF job? -wundering-
01/15/12: Have to repost something off citydata
Default IBM Dubuque GDF nightmare So peeps, just wanted to hear what all of
the IBMers have to say after making the biggest mistake of their lives by taking
this crappy job and moving to a waste of a town called Dupuke. Reading some
of the BS optimists posts from a year ago only makes me laugh harder at how
wrong you were, and now you know it too. No raises for 98% of the staff, that's
right 98% received nothing in over 2 years, no cost of living, no performance
increases either. Which makes me wonder WTF a PBC is really for? They stress
the importance of completing your PBC all the time, yet do not deliver on rewarding
anyone's work. Oh, the 2% who got increases barely broke 1% increases. Gee,
thanks Big Blue. Total craphole to work in/for.
P.S. Just wanted to send a big ... to all the native Dubuquers who raised their
rental properties when they heard IBM was moving here. The good news is that
IBM wont be staying long and you will lose most of your tenants.
Good luck on the job searching to all the IBMers. We all deserve more than this
pile of crap job. End -manny-
Alliance reply: To the person who sent this, we edited
some of your comments because they were over the line for our web site rules.
have over 15 years of IT work experience. I noticed towards the end of my time
at IBM that they were hiring inexperienced "wannabe IT" people to
work on complex environments. I really feel sorry for these customers. The GDF
model should work but not the way it is being implemented. People are being
treated poorly, hours are being cut, there is no OT but the workload is high.
They have team leads who have no clue and managers who do not care. There is
so much waste in time and resources. I love little Dubuque but I am glad to
be out of IBM. I would have wanted to grow my career at IBM but piss poor treatment
of employees just drove me out. -anonymous-
Alliance Reply: Your example is still another reason why IBMers and
IBM contractors must organize.
12/23/11: I work as a contractor in Dubuque.
I am on-call for 12/26 which is an IBM Holiday. IBM employees get paid holidays;
I do not. So I have to wait by the 'phone on the company holiday and don't get
paid unless the 'phone rings..and then my holiday plans might have to be changed.
I understand being a contractor means no work = no pay but why do contractors
get no standby pay when IBMers do? -Standingby-
Alliance Reply: Your example is yet another reason why IBMers and
IBM contractors must organize. No "standby" pay? Of course not. IBM
treats the contractors more despicably than IBMers...and that's pretty bad when
you consider how badly IBMers are treated. IBM does what it wants, follows its
own rules or ignores its own rules when ever IBM pleases. Without a union contract
for contractors and IBMers, alike, there will continue to be no 'standby pay'
or anything else that you really do deserve....including holidays.
12/22/11: I couldn't take the furlough mandated
by IBM this week or next. I have to be coverage for IBM regulars who were out
on vacation for this week and next. There are fewer and fewer regular employees
this year than year's past. At least IBM employees still get some vacation time
in before Scrooge Sam closes the door on 2011. Ginny the Grinch will be handling
12/18/11: Well, GDF wave 2011.2 is completed
in Canada. The GDF implementation team is moving on to the next wave. By “completed”
I mean that their checklists are completed, what has been done is far from complete.
Tons of things are not really in place, processes are incomplete, or inapplicable.
People are style wondering in which way this is an improvement, all they see
is more red tape before being able to do actual technical work. But no worries,
project “Malle” is going to solve all problems… Project Malle
being a executive driven project to reorganize first line management along the
line of delivery, profile holders, etc. Not very well defined yet from what
I hear, but first lines managers are not happy. I brings in more problems than
it solves. -Canonymous-
So, the Dubuque is losing competent people left and right, HR's solution? Pay
new people more than those that have been here 2 years. If you want to get oodles
more people to join the union, get the statistics on incoming worker pay vs
those that have been here from the start. Iowa sentiment is mostly anti union
and comparing to other centers doesn't work because cost of living and band
levels are difference, but comparing new and old will get tons of people wanting
to join. -Dubuquer-
-James- I think "full time work" is anything over 20 hours
a week. So it is probably legal, but ethical? The issue is whether Artech is
intentionally deceiving those contractors it takes on for IBM client about not
telling them of possible furloughs. What I would like to see is those forced
to take a furlough should at least get unemployment benefits. IBM and/or Artech
is denying employment during the furlough. -anonymous-
12/01/11: Does IBM employees
get standby pay for on-call off shift coverage and contractors don't get it?
If this is the case then why should GDF contractors be on-call in the first
place if they are compensated totally different? -anonymous-
11/30/11: Artech Information
Systems is a recruiting agency for IBM. Over the past few years Artech has continued
to hire new contract employees for positions with IBM Global Services Division
under the pretense of being a full time contract employee knowing that IBM is
going to be giving these same employees furlough day's as they have been for
the last few years. Artech does not inform prospective employees about the furlough
days in advance as it may cause people to not accept a position that will not
be full time 40hr work week. Is it legal to hire someone for a full time 40hr
per week position knowing they will be given furlough days and not be working
40hr work weeks. Could this be grounds for a class action law suit?
11/29/11: IBM still plays
the contracting game in the GDF as fast and loose as possible. Doesn't it seem
there is very little distinction or difference between a GDF employee and contractor?
A contractor is NOT AN IBM EMPLOYEE and thus should not be told to do HR tasks
like fudge OT or work hours by their IBM supervisor (the contractor's MANAGER
is from the contracting company). I doubt the contracting company manager tells
the GDF contractor to lie on the timesheet or ILC (labor claim system). It's
time to stop playing the game and expose IBM on the OT hours shell games they
ask contractors to play. It's not right to ship labor costs from week to week-to-week,
month-to-month, quarter-to quarter just to unethically enrich the IBM corporation's
bottom line. No wonder IBM changed the wording a little bit back on the ILC
invocation preamble. They are denying the abuse and are doing damage control.
But no one calls them out on it as an FLSA abuser. -also_Dubuqued-
11/28/11: 2015 is the
year I think all US based GDF's will be gone. How do you think IBM is going
to continue to increase their ever increasing lofty almighty EPS target which
they probably now want to hit $25 per share so Ginnie can get a$ rich a$ Sam
who got as rich or more than Lou? You either suck up big pay cuts (like maybe
work for close to free) and give up all your remaining employee benefits or
you'll find yourself soon gone. You folks have little time left. Unless you
fight the good fight and stand up for your right. Unionize now! -Jammin'
11/21/11: All is true
about the postings here with the GDC. Low wages, working every day, and my thing
is I asked for help on my accounts and never got it. Ridiculous management excuses
and lots of pressure from the customers with little help from management...No
way to run a business. I am so happy to land another job outside of IBM GDC
failure. Godspeed to those left. -Dubuqued2-
11/11/11: Was anyone let
go on Nov. 1st? -anonymous-
I would like to join the alliance union, is there a way i can send my dues in
Just click on "About Membership" menu tab
in this comments sections or click here:
-IBM Union Yes!-
11/02/11: Hello, I would
like to join the alliance union, is there a way I can send my dues in monthly?
I need a address or something. GDC's are suffering big time with this AWS and
and low salaries, I observe many of the inhabitants especially GDC Dubuque are
struggling just to pay basic bills. There is a no OT throughout the entire facility,
moral is low, just about everyday there is negativity amongst team members,
managers and you hear nothing but the same on the elevators. Someone from headquarters
seriously needs to visit IBM Dubuque. Lots of folks walkout with no jobs, or
just pissed off on how they are treated like animals or children, personal HR
information is discussed amongst "leadership teams" and its not right.
Folks ain't got a cost of living increase mostly when discussed in roundtables
the actual words from a senior second level manager was to "be happy you
have a job". IBM Dubuque HR recruiting is using the economy to get what
ever they can into support. Turn over is at a all time high. When asked about
career development the common practice is your promotion is with another company
and not in IBM. Mobility is not encouraged at all. Many have 2 yrs or more in
with the new center. Do a survey at the dubuque Delivery center. I have a ton
of more stuff that you would be shocked is going on. -Anonymous-
10/22/11: Timing Tool
= RA tool –einstein-
10/17/11: Are we having
fun yet using the Timing Tool? Not! 3 weeks of hell tracking all the work you
do to ensure you’re “following the GDF processes to be productive.”
Blah-blah. Talk about an un-productive time-waster. Towelin’ off, boss…drinkin’
water, boss. Spy-ware to screw us. What professionals have to do this non-sense?!
Morale teams and monthly recognition awards – rah-rah with no money. Enough
silliness and stress. Time to organize. Join the Alliance. Occupy GDF. Do something!
10/13/11: There is no
downside to joining the alliance. I'm glad we have some members who are highly
visible, and good organizers, but I can state without a doubt that if you want
to remain anonymous, you can certainly do that. I was worried about being targeted
by management, but joined anyway because they have been offshoring my group
so I had nothing to lose. Two years later I'm still anonymous. It's completely
confidential, and now I have proof. Join up, folks. Now's the time. (And remember...never
access the alliance website from your work laptop.) -Anon-
10/12/11: Worked hard,
even missed a vacation due to a project that needed to be done. Earned a raise
that not only was less than cost of living adjustment, but was less than the
amount I lost on canceled plane tickets. I should have called in sick.
10/07/11: Furlough rumors
for contractors in this QTR heard in EF GDF. -anonymous-
10/07/11: So much for
IBM following FLSA law. If you are supposed to be on-call and available for
work after normal business hours as an hourly employee you have to be entitled
to at least some form of $ for your labor. For IBM to say to only claim 40 hours
work and denying OT and offer the lame alternative to take comp time is at least
borderline illegal if it is not illegal in the first place!
This is why
we need a union. -Dubuked-
10/05/11: I'm new to the
GDF. The question I have is how can IBM say I have to take and work on problem
tickets after normal work hours, only work 40 hours a week, and I can't work
and submit OT. If I get more problem tickets after hours than I can handle how
can I still do it in 40 hours? My manager says 'I need to budget my time better'
and 'work smarter' with no further elaboration or specifics on how it can be
done. I guess most employees must have figured out how to do this without a
union contract so can you fill me in on the 'secret'? -anonymous-
Alliance Reply: Why struggle to learn the 'secret'? Why not struggle to get
a union contract? That is a struggle that you don't have to do alone, and it
will turn out much better for you.
10/03/11: GDF's Canadian
wave moving along swiftly with fixed implementation dates.
Something will be implemented, but what? The GDF processes that are provided
are for a minimum of 25 people with a target of 50. Current wave targeted teams
are a mix bag of 5 to 10 peoples. Does it make a difference? no. GDF processes
will be applied as is, whatever the consequences. And the funny thing is that
for some teams there are more GDF roles (dispatcher, etc.) than there are people
in the team. Also, these small teams, with nothing in common, are being moved
to the same floor to be part of the GDF. What's the benefit of grouping them?,
none. You can bet that some exec wants a photo op on October 24 when the GDF
centers are opened. -Canonymous-
10/03/11: Does IBM typically
furlough contractors in the GDFs during the 4th QTR? -Dubuquer-
9/30/11: I want to know
what gives managers the right to block transfers. If the manager cannot get
me a raise then they should not be able to block me from getting out of this
stinkpot they call Dubuque. To anyone thinking of moving there for a job with
IBM, DO NOT! Any job where you are at now is 10X better, trust me. IBM Dubuque's
managers are completely useless and should all be fired first and foremost.
Then they can give raises to the SA's actually doing the work. Drop the stupid
huddles and Green Team as well. Metrics have no place in Dubuque.
Comment 9/25/11: Rogers,
State of Texas, Astra Zeneca, and a littany of other accounts are leaving IBM.
The GDF concept is fine but the way it was implemented was more in the shareholder's
best interests than the customer or the employee. With little balance on that
triangle, something has to give, and it has. -Anonymous-
Comment 9/05/11: GDF wave
2011.2 in progress in Canada (2011.2 is for the legacy systems). Everybody back
in the office 5 days a week starting October 24th (except people living over
50 miles away), even if you're the only member of your team at that location
(as in Canada Global Delivery Centers are virtual and located in multiple cities
like Toronto, Montreal, etc.) -Canonymous-
Comment 6/09/11: Two weeks ago, 60 hard working
people for Rogers account got fired at GDF Toronto Canada. US IBM auditors think
we are pricey and want to move more jobs to India. Today, the customer CEO suddenly
announced to replace CIO, and new CIO will bring IT back in-house 100%. What
a shock to the big blue. Rogers-IBM had a 7-year-deal signed in 2009. Just less
two years, Rogers decided to walk away. IBM let experienced FTEs go and is hiring
fresh contractors in Toronto and India. The services delivered to the customer
are so bad that GDF is the worst disaster IT place we ever worked. TD bank and
Sunlife started to bring IT back in-house already. -LOL-
Comment 12/22/10: Re
Dubuque Craigslist rave - in my opinion, not IBM's, Dubuque is just a red herring
set-up to give the impression that IBM is investing in US workers and infrastructure.
You may only be there as a puppet to demonstrate a handful of US jobs were created.
However the GDF purpose was and is to fool US IBMers and the state and federal
government. When Dubuque GDF was first announced some of us heard certain job
categories would be moving there, such as "admin" activities. However,
I only know of 1 out of 25 of these jobs in my organization really went to Dubuque;
the rest went to unskilled, intern level India, Brazil, Argentina and other
remote country resources instead. As for the GDF plans, moving US regional data
center operations to Dubuque, we saw warnings that US SDC folks would have to
rejoin an existing data center, then later take pay cuts and move at their own
expense to the Dubuque GDF. Well, I saw lay-offs of delivery and data center
friends but I've seen no evidence of a migration of existing skilled delivery
folks going to Dubuque GDF. I expect Dubuque will remain a cheap skeleton of
what a real IBM data center should be. IBM will not invest in you, sorry to
say. If IBM is hiring cheapest overseas labor, not even skilled or even train
them, why would they invest in a more expensive US resource? -Whoopee-
Comment 9/22/10: Told last week that IBM is
setting up GDFs in Calgary, and Montreal in addition to existing one in Toronto.
Satellite ones in Edmonton and Winnipeg. People to start moving in on Oct 18.
Soon all employees in these cities will be in GDF. No more working from home.
Contractors initially then the remaining employees. If outside 80KM radius you
are exempt. This would appear to be the precursor for more staff cuts. GDF being
implemented on a number of accounts, once people are up to speed on multiple
accounts there will be more staff cuts. Time table for various groupings of
accounts to be GDF model already in place -anonymous-
Comment 9/15/10: Got
to talk to a couple of people on the State of Texas account telling us during
a meet up about how badly IBM Screwed up including asking any and all for 35%
cuts in hours and pay on acct to having Arch's working 30-40 jobs at one time
and all with one week turnarounds including cutting more PM's and sending all
possible work to Dubuque GDF. Fun part was telling us about the GDF PM's working
for less than 44K a year and one PM Contractor asked to come back at $ 22 a
hr after working for $ 44 a hr before being RA'd. IBM said to cut more over
next couple of months on the account as SoT starts talking to DELL and HP mostly
to get other work done away from IBM, way to go for screwing up an account.
Comment 7/16/10: I
lost my job in ITD at the Boulder campus last month. Despite a lot of sensible
resistance by employees against the GDF mess, the company simply doesn't care
about employee mistreatment. They're hell bent on destroying services entirely,
losing their few remaining customers, and turning the company into little more
than a 3rd world body shop. I don't know about the other GDF locations, but
IBM Boulder continues to get rid of fulltime technical people on a quarterly
basis. The company then plugs IBM Bangalore resources into these same positions...right
here, on our US own soil. The company is beyond a disgrace at this point, and
I'm happy to be out of there. -Anonymous-
Comment 4/19/10: IBM
Long Term Supplemental Role in East Lansing, MI: (Current Employee) "Disappointing
and discouraging." Pros: Decent health insurance (if you pay for the step-up
plan.) Well known company. Access to all documentation. Access to self-paced
training on a variety of topics. Cons: Low salaries in comparison to the market.
Employees are micromanaged. Experienced professionals are treated like children.
Attendance is taken. Employees (might) have one square yard of work space in
the office. Employees are discouraged from working from home, even when their
clients request it. Long term supplemental employees are not allowed to post
for "regular" jobs for 18 months from when they were hired. Advice
to Senior Management: If you have a problem that affects the employees (like
you need to show bodies in seats to clients when they visit), ask the people
affected for suggestions on solving the problem. Don't assume that you have
all of the answers. People will support you, if you are interested in their